Creating Channels for the Chat System

With our new chat system, you can create different channels within your business to better organize communication and customer service. You can create channels between certain employees, for specific routes and stores, or for your whole operation.

To create a channel go to the Business Settings section of Admin and click on Chat & Notifications and click New Channel.

Creating a new channel for only managers is as simple as giving the channel a name and selecting the managers from the employee list. Now all managers will have a Management channel in the Messaging module in the POS.

If you want a channel for notifications from specific routes or stores to go to specific employees you can easily select the agents and the employees from the Channel UI. 

Check out our guide on the New Messages Module for more information:

https://support.smrtsystems.com/hc/en-us/sections/360003134973-Chat-Messaging-System